• FAQ

Frequently Asked Questions

Q. What time is check-in and check-out?
A. Check-In 15:00 ~ 20:00, Check-Out Until 11:00

Q. Where can I check-in?
A. The check-in takes place at COTO CAF'E. Please do not go to the accommodation directly.
COTO CAF'E : 364 Momijicho, Shimogyo ward, Kyoto city, Kyoto 600-8345, Japan
(In Japanese : 〒600-8345 京都府京都市下京区紅葉町364)

Q. Do you offer us a shuttle service?
A. Yes, we do offer guest a free shuttle service from COTO CAF'E to the property where you are staying.

Q. Is there any internet access?
A. Yes. Free portable WiFi devices are available for guests to use in the property.

Q. Is there a on-site parking?
A. We are sorry, but there is no parking. Please use surrounding coin-operated parking lots .

Q. How do I make the payment?
A. Please complete the payment at COTO CAF'E at the time of check-in. 

Q. Which credit card do you accept?
A. We accept those credit cards below.
VISA, MasterCard, American Express

Q. Can I stay with my pet?
A. We are sorry, but we ask guests to refrain from staying with pets.

Q. Can you store my luggage before check-in?
A. Yes, free luggage storage service is available at COTO CAF'E from 11:00 ~. Also if you leave the luggage at COTO CAF'E at the time of check-in, we will deriver your luggage to the accommodation which you are staying. So that, you can leave for sightseeing without visiting the accommodation to leave your luggage.